The OnlineHotels.com Difference

Why book with us?

Whether you're planning an extended vacation, or a short getaway, your choice of accommodations can make the difference between a good trip and a great one. Almost any travel website can offer you standard hotel accommodations. At OnlineHotels.com, your choices go far beyond the standard chains and basic hotel rooms. We feature a wider variety of lodging choices - condominium and villa rentals, bed-and-breakfasts, small inns, cabins and cottages, all-inclusive resorts, and of course traditional hotels and motels.

And unlike other travel portals, you do not have to pay for the entire reservation in full at the time of booking. At OnlineHotels.com you pay only a deposit, which is applied to your hotel balance. Better yet, the deposit is refundable as long as you cancel within the hotel guidelines. Most other sites "super saver" or "discount" fares are non-refundable, so if your plans change, you lose all or a large part of your money.

Best of all, OnlineHotels.com offers personal attention you won't get anywhere else. Looking for ideas on where to stay? How much to spend? Our personable and knowledgeable reservation agents can help you plan a retreat to meet your specific needs including Caribbean getaways, long-term stays, business accommodations and meetings, romance packages, group travel, and honeymoons. Our agents are available to handle all your travel inquiries from ground transportation and currency exchange to travel advisories and proximity to airports and landmarks. Great service, great prices, great choices - with OnlineHotels.com you get it all!

About our Company

Launched in February of 2003, OnlineHotels.com is a subsidiary of The Tropical Traveler, a recognized leader in the travel website industry. Headquartered in Fort Myers, FL, The Tropical Traveler is the brainchild of CEO David Dodrill. A frequent traveler, Mr. Dodrill recognized the difficulty in locating area specific information on accommodations with the location and amenities he required. Therefore, Online Hotels.com is committed to offering business and pleasure travelers a secure and efficient means for browsing and reserving accommodations.

In addition to national chains such as: Holiday Inn, Radisson, Best Western, Westin ,Comfort Inn, EconoLodge, Days Inn, and more, OnlineHotels.com also represents small lodging options including Bed and Breakfasts, Inns, and hotel alternatives such as condominiums, and villas. OnlineHotels.com currently lists over 2000 lodging options in over 400 cities throughout the US, Caribbean and Mexico including not only metropolitan areas, but vacation destinations and off the beaten path areas. Linked to over 350 destination specific websites, OnlineHotels.com offers comprehensive information on area history, accommodations, local knowledge, pictures, maps, area attractions, special events and more. OnlineHotels.com does not bias, favor or promote a specific property or chain, allowing you to select the price, location and amenity features that meet your needs.

Credit Card Security

OnlineHotels.com uses the latest in SSL (Secure Socket Layer) Technology to ensure the safety and security of your credit card transaction. The SSL protocol is the web standard for encrypting communications between users and web sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a web site, such as credit card numbers, are kept confidential. Our SSL certificate is provided by GeoTrust, a leader in identity and security solutions for e-business.

In the unlikely event unauthorized use of your credit card occurs, follow the reporting procedures stated by your credit card company and contact OnlineHotels.com immediately at 800-396-1885. Most credit card companies cover all of the charges that result from unauthorized use of your credit card or may limit your liability to $50.00 US. This is the maximum liability allowed under the Fair Credit Billing Act. For additional information on the Fair Credit Billing Act, visit the website of the Federal Trade Commission at www.ftc.gov.

If you are more comfortable giving your credit card information to a live operator, you may call OnlineHotels.com and speak to one of our reservationists. They will be more than happy to assist you with your travel purchase. You can contact us at 800-396-1885 if calling from the United States, or at 239-931-4700 if calling from outside the United States. You may also e-mail us at reservations@OnlineHotels.com. You will receive a response within 24 hours.

Privacy Policy

OnlineHotels.com appreciates the trust our customer places in our service. As an OnlineHotels.com customer, you may be assured that the information you provide us is secure and will not be available to outside parties. We do not sell, distribute, or in any way disseminate the information you provide to us, including your name, address, e-mail address, or telephone number. We collect only the information necessary to complete your reservation and secure your transaction with the participating hotel or accommodations provider. Additionally, we share this information only with the participating hotel or accommodations provider in order to secure your reservation. OnlineHotels.com collects your e-mail address during the booking process for the purposes of sending a confirmation. We do not send newsletters, promotions, or e-mail communications other than your confirmation, responses to your requests for information, or to provide or obtain additional information regarding your reservation. We do not participate in any type of bulk e-mail advertising program.

Additionally, as our customer you are assured that the information you provide us is electronically secured. OnlineHotels.com uses state of the art web security features, such as SSL (Secure Socket Layer) technology to ensure your information is not accessible. Our secure server software encrypts all of your personal information, including credit card information. Encryption software translates the information you enter into bits of code that is then securely transmitted over the Internet, then unscrambled on our end. Your information is never transmitted over the Internet again. If you are more comfortable speaking with a representative rather than reserving through our online system, please call 800-396-1885 and we will be more than happy to assist you.

Although we make every effort to preserve user privacy, OnlineHotels.com may be required by law to disclose information you provide us. We may also disclose information against an individual who poses a threat to the interests of OnlineHotels.com, such as in the case of customer or credit card fraud. We may also disclose information regarding individuals who could bring harm to others.

Should you have any concerns, questions, or require customer service, please feel free to contact OnlineHotels.com by calling 800-396-1885 or 239-931-4700 at any time. Our customer service representatives are available from 8:00 AM to 10:00 PM EST Monday through Friday, or 9:00AM to 9:00 PM EST Saturday. If you contact us after business hours, please leave a message and we will return your call within 24 hours. You may also e-mail us at reservations@OnlineHotels.com. All e-mail requests receive a response within 24 hours.

E-mail Contact Information

Reservations – reservations@OnlineHotels.com

Sales – sales@OnlineHotels.com

General Information – info@OnlineHotels.com